Our Commitment to Your Privacy
While the European Court of Justice has held that the U.S.-EU Safe Harbor Framework is no longer “adequate” for the transfer of personal data from the EU to the U.S., Priceline Partner Network LLC and its parent company, The Priceline Group Inc. (“Priceline Safe Harbor Entities”) comply with the US/EU and US/Swiss Safe Harbor framework (“Safe Harbor”) as set forth by the US Department of Commerce regarding the collection, use and retention of personal data from the European Union (“EU”) and Switzerland. The Priceline Safe Harbor Entities have certified that they adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. In particular, the Priceline Safe Harbor Entities adhere to the Safe Harbor with respect to personally identifiable data obtained in the US about:
- customers and visitors to this Site from the EU and Switzerland (“European Customer Data”)
- suppliers, business partners, customers, and website visitors of our EU and Swiss affiliates (“European Affiliate Data”)
We process European Affiliate Data on behalf of, and in accordance with the instructions of, our relevant affiliates in the EU and Switzerland, such as in connection with customer support and other business functions. In addition, in limited circumstances, we may also obtain European Affiliate Data as necessary or appropriate in connection with litigation, government inquiries, internal inquiries, or similar matters. Questions about European Affiliate Data should be directed to us as specified in the “How to Contact Us” section below. In addition, we maintain internal policies and procedures governing the handling of European Employee Data. If we or our EU and Swiss affiliates cannot answer or resolve questions about European Employee Data directly, the individual concerned may contact the data protection authorities in their home country in the EU or Switzerland for further information.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S. – based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
We value your trust in us and will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to your friends and family.
Information We Collect
Protecting Your Personal Data
We employ reasonable and current technical, administrative and physical safeguards that are designed to prevent unauthorized access, maintain data accuracy, and designed to ensure correct use of Personal Data. To provide protection for credit card transactions while in transit, Priceline Partner Network currently uses Secure Socket Layer encryption.
How We Use the Information We Collect
We use Personal Data to provide you with the products and services from our Site, to build features that will make the services available on the Site easier to use, and to contact you about these services. This includes faster purchase requests, better customer support and timely notice of new services and special offers and more relevant content.
From time to time, Priceline Partner Network may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions, marketing material or other offers to you, as a Site user. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by using the hyperlink provided in these notices.
Sharing Your Personal Data
External Service Providers: When you use the Priceline Partner Network service to purchase an airline ticket, reserve a hotel room or a rental car or to take advantage of any of our other products and services (including travel insurance and destination attractions), we may provide Personal Data to the airline, hotel, car rental agency or other involved third-party, including other Priceline Group companies, such as priceline.com’s subsidiaries, its parent company or its sister companies including Booking.com BV (“Booking.com”), Agoda Company Pte. Ltd. (“Agoda”), Traveljigsaw Limited (“rentalcars.com”), KAYAK Software Corporation and OpenTable, Inc. Please refer to the websites of third party suppliers for their Privacy Policies and other information on the suppliers.
Priceline Partner Network’s Third Party Partners: In order to provide you with certain services, we may share your Personal Data with third party partners, or require that you transact directly with a third party partner. Third party partners consist of companies with which Priceline Partner Network has contracted in order to provide you with services or products featured on our Site, such as:
Please refer to the websites of third party suppliers for their Privacy Policies and other information on the suppliers. We may revise this list from time to time if we decide to offer additional services through these or other third-party partners.
Priceline Partner Netwroks’s Agents: Many of the operations we perform require us to hire other companies to help us with these tasks. For example, Priceline Partner Network hires companies to help us handle mail and e-mail (including sending and delivering packages, postal mail and e-mail), analyze the data we collect, market our products and services, handle credit card transactions and provide customer service. The companies we employ to help us with these tasks have access to Personal Data to perform their functions, but may not use it for other purposes. Priceline Partner Network requires all agents to whom Personal Data is disclosed to enter into confidentiality agreements and to agree to act in a manner consistent with the relevant principles articulated in this Policy.
Compliance with Law and Other Disclosures: Priceline Partner Network reserves the right to release Personal Data in order to comply with applicable law and when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on us. We may also release Personal Data to enforce or apply the terms and conditions applicable to our products and services, protect us or others against fraudulent or inappropriate activities, or otherwise protect the rights, property or safety of Priceline Partner Network, our affiliated companies, our customers, or others.
Our Policy Concerning Cookies and Other Tracking Technologies
Cookies and similar tracking technologies, such as beacons, scripts, and tags, are small bits of code, usually stored on a user’s computer hard drive or device, which enable a website to “personalize” itself for each user by remembering information about the user’s visit to the website.
Priceline Cookies (First Party Cookies): We, at Priceline Partner Network, use our cookies to improve your web-browsing experience. For example, we use a cookie to reduce the time it takes for you to submit purchase requests by storing a registered user’s e-mail address so that the user does not need to enter their e-mail address each time that they log-in to Priceline Partner Network. We will also use a cookie to keep track of your search criteria while you are engaging Priceline Partner Network’s services. Priceline Partner Network cookies are associated with a user’s Personal Data. However, no third party may use the information we collect through our Priceline Partner Network cookies for their own purposes.
Third Party Cookies: We work with third-parties that place cookies on our Site to provide their services, including:
Ad Targeting: We work with third-party advertising companies to serve ads while you are visiting our Site and permit these companies to place and access their own cookies on your computer in the course of serving advertisements on this Site. These companies may use information obtained through their cookie (which does not include your name, address, e-mail address or telephone number) about your visits to our and other websites, in combination with non-personally identifiable information about your purchases and interests from other online sites in order to provide advertisements about goods and services of interest to you. Other companies’ use of their cookies is subject to their own privacy policies and not ours. Data Providers: We also allow data providers to collect web log data from you (including IP address and information about your browser or operating system), when you visit our Site, or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, that we may share with data providers solely in hashed, non-human readable form.
Analytics/Measurement: We also use third-party analytics cookies to gain insight into how our visitors use the Site, to find out what works and what doesn’t, to optimize and improve our websites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Site. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites.
Remarketing Pixel Tags: In addition, we may share web site usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Site and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Site. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on Priceline Partner Network during earlier browsing sessions.
Flash Cookies: Our partners, who provide certain features on our site or display advertising based on your browsing activity, also use Local Shared Objects such as Flash cookies, and Local Storage such as HTML5, to collect and store content information and preferences. Various browsers may offer their own management tools for removing HTML5 local storage. To manage Flash cookies, please click here.
If you would like to opt-out of third-party cookies, here are some options:
– If you would like to opt-out of ad targeting cookies set by Google and Doubleclick on our Site, please click here: https://www.google.com/settings/u/0/ads?hl=en.
– If you would like to disable the display of advertisements served by Criteo, please click here: http://www.criteo.com/privacy/full-privacy-text/.
– If you would like to generally (i.e. not just for this Site) opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website or click here to opt out.
– In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: https://tools.google.com/dlpage/gaoptout.
– If you wish to block other cookies, including those being served by companies that are not part of the NAI or DAA, Google Play Help.
– iOS users (version 6 and above): To use the “Limit Ad-Tracking” option, follow the instructions provided by Apple here: Apple Support Center
Please keep in mind that, without cookies, you may not have access to certain features on our Site, including access to your profile/account and certain personalized content. Removing all cookies from your computer could also affect your subsequent visits to certain web sites, including the Priceline Partner Network web site, by requiring that, for example, you enter your login name when you return to that web site.
How You Can Access or Change Your Personal Data
Priceline Partner Network understands that you may want to change, access or delete your Personal Data. You may do so by accessing your profile or by contacting us here. To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. Any request to access your Personal Data will be answered in less than 30 days. If you have registered your profile on any of the services available on our Site, your e-mail address and password are required in order to access your profile information.
We will retain your information for as long as your account is active or as needed to provide you services. In addition, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
A Special Note About Children
Persons under the age of 18 are not eligible to use any services on our Site.
How to Contact Us
Should you have any questions, concerns or comments, please click here. Priceline Partner Network LLC is located at 3rd Floor 161 Portage Ave East, Winnipeg, MB Canada R3B 2L6.